Users can configure this on the Teams settings \ general \ delegation settings page. Teams Admin Center \ Users \ \ Voice \ Group call pickup Configure call delegation (boss/admin, manager/assistant, chef/sek) as an user You can add/remove users to a users group call pickup, you can set the notification mode (mute, ring, banner) and you can configure the order and when group call pickup to listed users in a users group kicks in. In the Teams Admin Center you can configure group call pickup per user. Users can configure this on the Teams settings \ call settings page. Erik Doe can add one ore more other Team (phone system) user as delegates so that Erik Doe does not need to deal with all calls himself. this enables you for typical and lightweight boss/admin or manager/assistant or chef/sek (de) capabilities. Erik Doe get’s a call on his Teams phone number and his other co-workers which he added previously to his group pickup get a notification about the incoming call and can answer it instead.Ĭall delegation allows to configure delegation for your telephony, similar to what you might know for mail delegation. Group call pickup allows a Teams (phone system) user to select other Teams users to answer his/her call.
In this post I like to describe how you can manage group calling and call delegation in Microsoft Teams as admin.įirst of all, I’d like to explain what these two features can do for you or your users: